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crashing

Participant ,
Mar 19, 2021 Mar 19, 2021

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I have Elements 2021. It just crashed. Can I get a response? HP computer with Windows 10 home.

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Bug, Crash or freeze, Performance, Problem or error, Windows

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Contributor ,
Mar 19, 2021 Mar 19, 2021

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Let me guess: it crashes when you try to shut it down?  So you get a crash form where you can report it?  Yah, same thing happened to me and many others. Make sure that you have the latest version. I would recommend uninstalling your current version then re-downloading the installer, you should be able to do that from your profile page if you bought the software on the Adobe website, see here:

 

https://account.adobe.com/orders

 

Click on an order and it will show you a link to get access to your serials & downloads.

 

As said this has been an issue, but it got resolved for me in the latest PSE update; as such my suggestion to make sure you got the latest version.

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Participant ,
Mar 19, 2021 Mar 19, 2021

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thank you for your reply. I'm sure I have the latest version as I just
purchased it about two months ago. And you are right, the crash happened
when I tried to close out the image I was on. Nothing worked. Just to add
though, something crazy is going on. I just had to "sign in" to get to
Elements again, never had to do that before but I got in and was able to
open and close a photograph. !

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Contributor ,
Mar 19, 2021 Mar 19, 2021

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Well, there has been an update last week which actually solved this issue for me. Alas, the current version of PSE is: 20210304.m.156367, you can check using "Help => System info", migth be worth checking.

 

If you already are at the latest version then I'm afraid I can't really help much I'm afraid. As mentioned; the recent update is what fixed it for me. 

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Participant ,
Mar 19, 2021 Mar 19, 2021

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Thanks, I will check on it.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hello, Let me know if you are still facing the crash. 

You can download the latest version from https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html

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