Created logo with transparent background, but background still shows white box

[iahoop]

I just purchased Photoshop Elements within windows and created a logo for our business - I made sure that the image has a transparent background. Saved as both .png and .jpg files and when I open the files in other programs it places the white background behind the logo, how do I get rid of this? I've tried everything and can't figure it out. Attaching random logo that has a transparent background that is having the same issue as the logo I created. Appreciate any insights. 

[c.pfaffenbichler]

Please post Photoshop Elements related queries over at 

https://community.adobe.com/t5/photoshop-elements/bd-p/photoshop-elements?page=1&sort=latest_replies...

jpg does not support transparency – period. 

How did you create the png? Does Photoshop Elemente even have Save for Web? 

Why don’t you use a format like psd anyway? 

[Greg_S.]

I'm not sure I understand what your problem is.  The file that you attached to your post has a transparent background and when you insert it into a webpage like this post which has a white background, it will appear as intended.  If you add the logo as a layer to an image in Elements, it will have a transparent background and only the logo shows above the image (with no white background).

You say that when you open the file in other programs, a white background is placed behind the logo.  What other programs are you talking about?  Perhaps they cannot display transparency properly.

[Greg_S.]

Also take a look at this thread which gives some more details.

[99jon]

You can't save as jpeg.

When saving try:

File >> Save for Web >> PNG24

Check the box for transparency.