Customer Support

Report · Aug 28, 2017

Photoshop 15

Case No: 0189183440 Ajay Sharma

Software License : XXXXXXXXXXXX

I am having problems opening Photoshop Elements 14 and 15

I had Photoshop Elements 14 and had the same error after the system upgrade

Decided to buy PS15. Removed Photoshop Elements 14 from the system.

Downloaded , installed, it came up with the start screen ( DO you want video editor,Organizer, Video)

Selected Photo editor as default start

Tried starting

Get error message : Photoshop Elements Editor - Application Error

“This application was unable to start correctly (0xc0150004). Click OK to close the applications “

Adobe tried :

Repairing/Renewing / replacing all C++ redistributable files

Reinstalling Photoshop editor 15 (Twice - once on D drive and once on C: drive)

Concern that the disk may be corrupt ( But had it on D: drive)

( Note D Drive very full)

Concern about graphics software / hardware

Questioned if had to remove Adobe illustrator CS2 – real old – Has not yet

Questioned if he had to remove all adobe files and reinstall

Tuesday 8/8/17

Waiting for call. Tech support said call between 9:00 and 10:00 he was going to research some items. I told him we are on Phoenix Time – not daylight savings time. He said he understood.

He would send an email out before that time to make sure time is still good.

Microsoft comment: The failure code says The Adobe product can not find some DLL - most likely in the Microsoft operating system. Adobe should know which ones it needs.

Returned home:

Found out he tried to call at 11:05 from 1-001-6160 ( 2 hours past the time set up)

Left message : Sounded indignant Said we had a planned tech call ( At 9:00 not 11:00). Guess we are not available.

Think they tried to call cell phone - 561-292-5238: Took 2 rings for me to get to: Answered - no one on the line.

Took my computer to my computer guy. He said there are a few Microsoft DLL that always get corrupt when installing Adobe software. He reinstalled them and in 20 min the system was functional.

Adobe failed at solving and failed to call back when promised.

Report · Aug 28, 2017

use your control panel to remove pse 14 and/or pse 15 if either are installed

clean per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer

retry installing pse 15

if that fails, what's your os?

Report · Dec 30, 2017

[reposting question direct to kglad in hope of getting a response]

I have the same error message as squirrel1x3c5y, with Photoshop Elements 15 and Premiere Elements 15, on Windows 10 Home, version 1703, OS build 15063.726. They have been working fine for many months, but in the last couple of weeks every time I try to launch either program I get the message

"This application was unable to start correctly (0xc0150004). Click OK to close the applications"

Uninstalling and reinstalling makes no difference.

Unfortunately I don't have squirrel1x3c5y's handy computer guy to reinstall missing Microsoft DLLs for me (if that is the problem).

I tried running the Creative Cloud Cleaner Tool as recommended by Kglad (which is tagged as the "correct answer"), but when I run it, Photoshop Elements is not included in its list of Creative Cloud applications for clean up. Perhaps it is included in one of the options, but there is no explanation to say which one.

Any help appreciated on fixing this problem.

Report · Dec 30, 2017

Error Code : 0xc0150004

Report · Dec 11, 2017