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Deactivate PE without computer

New Here ,
Apr 09, 2020 Apr 09, 2020

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Hello,

I would like to deactivaze my PE 13 licence but I do not have the software installed anymore. I delete it without deactivation. But I see software in my adobe account. But I cannot deactivate there. Can you help?

Thanks.

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correct answers 3 Correct answers

Adobe Community Professional , Apr 09, 2020 Apr 09, 2020
On this page, there is a link to a chat room if you have lost access to your computer.

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Adobe Community Professional , Apr 09, 2020 Apr 09, 2020
I believe a live response will be given.  But just state that you need to deactivate photoshop elements 13 from old computer.

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Adobe Community Professional , Apr 09, 2020 Apr 09, 2020
Go here and only ask to have your activations reset:

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Adobe Community Professional ,
Apr 09, 2020 Apr 09, 2020

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On this page, there is a link to a chat room if you have lost access to your computer.

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Thanks Greg,

looks like a chat bot. I cannot get it done. What do I have to type in? Thanks.

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New Here ,
May 03, 2020 May 03, 2020

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The link doesn’t work anymore. It leads to the page:

https://helpx.adobe.com/contact.html?step=CCSN

That currently shows like this:

Anotação 2020-05-03 173340.pngAnotação 2020-05-03 173341.png

No chat room anywhere, as you can see.

Really don’t know why there’s not a way to do this directly from the profile page of the user account.

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Adobe Community Professional ,
Apr 09, 2020 Apr 09, 2020

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I believe a live response will be given.  But just state that you need to deactivate photoshop elements 13 from old computer.

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Adobe Community Professional ,
Apr 09, 2020 Apr 09, 2020

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Go here and only ask to have your activations reset:

Chat and Agent.png

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Hello Adobe Team,

This is realy frustrating. I got in contact with your people at the support email I got from you. Unfortunately Adobe has deactivated the servers and cannot reset my PSE13 licence. They cannot help. The only offer I got is to buy an upgrade for $99. But this is not acceptable to me. I purchased the software some time ago and it still works even with latest Win 10. I do not consider this as customer friendly.

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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I think you have received a scam email.  Please look at the announcement at the top of the forum.

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Excellent point: Adobe doesn't have a support email to reply.

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New Here ,
May 03, 2020 May 03, 2020

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I’m having the same problem with PE 14 ― and also a big trouble trying to find a solution.

I followed the link that Peru Bob indicated, clicked on “Adobe Download & Install Forum”, and reached to the page:

https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all

That shows like this:

Anotação 2020-05-03 173226.pngAnotação 2020-05-03 173335.pngAnotação 2020-05-03 173336.png

 

Please, tell me, where exactly on this page I should type “Agent”?

I could see nowhere on this page the icon:

 

Anotação 2020-05-03 173340.png

Which, I suppose, should lead to a chat room.

Please give me specific instructions that work!

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Did you go to Adobe Chat as described in earlier posts?

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Hello,

I assume you are right. I got a private message and discussed with someone using an outlook.com email adress.

I will go back to the chat and use the "agent" keyword. Thanks.

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Can you please let us know the name of the person who sent you the private message so that we can get him/her banned from the forum.

Thanks.

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Hi Greg, sorry I deleted the email. The name was Stacy with a green avatar.

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Adobe Community Professional ,
Apr 11, 2020 Apr 11, 2020

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Can you check your private messages on the forum website to see if it is still there.  Thanks.

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Hi Greg, I also deleted it there as well. Seems there is no trash I can use to recover...

However, I got a very friendly Adobe agent. She helped me to reset all licences. Very good serveice!!

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