Deactivating PE 14

Report · Oct 12, 2020

I am replacing my laptop and want to run PE 14 on my new one. I first tried signing out of the PE account on the old computer, but got an error that I has PE running on too many machines. I then uninstalled PE from the old machine and am still getting the error. Note that I still have PE 14 installed on my desktop.

Report · Oct 12, 2020

Hi @homerfishbulb

Thanks for reaching out to us.

Uninstalling Elements from a computer does not necessarily log you out from that computer. Among others, one of the reasons could be the presence of other Adobe apps on that computer.

Please refer to this help page to find some solutions to this issue:

https://helpx.adobe.com/in/x-productkb/policy-pricing/error-activation-limit-reached-sign.html#Issue

In case you are not able to work through these, you can reach out to our Customer Support team. Here are the various contact options:

https://helpx.adobe.com/in/contact/what-contact-options.html

Thanks.