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Deactivation to Use Serial on a Different PC Did Not Work

New Here ,
Aug 30, 2020 Aug 30, 2020

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I deactivated my photoshop premiere elements on my old PC and attempted to use my same serial on my new pc after installing photoshop premiere elements but it is telling my that my serial is invalid or still active on a different PC even though I fully deactivated it on my old computer. I also cant go back to my old pc anymore to verify its fully deactivated since the hard drive died and it will no longer post. What do?

 

Thanks in advance

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correct answers 1 Correct answer

Adobe Community Professional , Aug 30, 2020 Aug 30, 2020
You need to contact Adobe. https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other Scroll down to the bottom Contact>Individual. Try to establish a chat session. Explain to the agent that you are not seeking help with PSE software, but only with installation/activation.

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Adobe Community Professional ,
Aug 30, 2020 Aug 30, 2020

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You need to contact Adobe.

https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

Scroll down to the bottom Contact>Individual. Try to establish a chat session. Explain to the agent that you are not seeking help with PSE software, but only with installation/activation.

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New Here ,
Aug 31, 2020 Aug 31, 2020

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Thanks dude I'll do that

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