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I have a new laptop (Windows) and I'd like to install Photoshop Elements 7.0
I managed to register the serial number of the program in my Adobe account and to download the software on my new PC.
But when I try to open it, a serial number is requested again and the number used to register the product on Adobe site does not work.
As mentioned in the documentation I tried to activate the device (new laptop) on my account but I don't know how to proceed.
Moreover, I thought I should have deactivated my old device but when I check : no device is currently activated.
On my old PC I cannot deactivate the device (no menu Help>Deactivate is available in my PSE release).
How can I proceed to use Photoshop Elements 7 on my new laptop with my current serial number ?
Thanks for your support
Suggesdt that you contact Adobe directly. You can do it here via chat;Fix download, install, or update errors for your Adobe apps
0r here via phone:
Reach us by phone (adobe.com)
I've just reached them by phone, thank you hatstead 🙂
You're welcome. Glad to help.