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Device activation issue

New Here ,
Mar 11, 2022 Mar 11, 2022

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Hello,

I have a new laptop (Windows) and I'd like to install Photoshop Elements 7.0

I managed to register the serial number of the program in my Adobe account and to download the software on my new PC.

But when I try to open it, a serial number is requested again and the number used to register the product on Adobe site does not work.

As mentioned in the documentation I tried to activate the device (new laptop) on my account but I don't know how to proceed.

Moreover, I thought I should have deactivated my old device but when I check : no device is currently activated.

On my old PC I cannot deactivate the device (no menu Help>Deactivate is available in my PSE release).

How can I proceed to use Photoshop Elements 7 on my new laptop with my current serial number ?

Thanks for your support

TOPICS
Download and install , How to , Problem or error , Windows

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correct answers 1 Correct answer

Community Expert , Mar 11, 2022 Mar 11, 2022

Suggesdt that you contact Adobe directly. You can do it here via chat;Fix download, install, or update errors for your Adobe apps

0r here via phone:

Reach us by phone (adobe.com)

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Community Expert ,
Mar 11, 2022 Mar 11, 2022

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Suggesdt that you contact Adobe directly. You can do it here via chat;Fix download, install, or update errors for your Adobe apps

0r here via phone:

Reach us by phone (adobe.com)

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New Here ,
Mar 11, 2022 Mar 11, 2022

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I've just reached them by phone, thank you hatstead 🙂

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Community Expert ,
Mar 11, 2022 Mar 11, 2022

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You're welcome. Glad to help.

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