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Disk Error

New Here ,
Feb 26, 2024 Feb 26, 2024

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When I try to edit a picture in elements 2024. I click on the picture in my organizer and click editor and this is what I get. Chould not complete your request because of a disk error. Thank you for any help you give me.

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Mac , Problem or error

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correct answers 1 Correct answer

Community Expert , Feb 27, 2024 Feb 27, 2024

Are you able to open those jpegs directly in the Photoshop Elements Editor using File>Open?

 

What about if you first copy one of the jpegs from the external drive to your Macs hard drive?

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Mentor ,
Feb 26, 2024 Feb 26, 2024

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What version of the MAC OS do you have installed? 

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New Here ,
Feb 26, 2024 Feb 26, 2024

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I have Sonoma 14.3.1

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New Here ,
Feb 26, 2024 Feb 26, 2024

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One more thing, it did work a little at the beginning. This is my first mac and I had a lot of trouble with set up.  

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New Here ,
Feb 26, 2024 Feb 26, 2024

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Also I have my pictures on a external hard drive and it did work this way. Thanks

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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Does this happen with all file types.i.e tiff, jpeg, files from your camera?

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New Here ,
Feb 26, 2024 Feb 26, 2024

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The files are jpeg from my old computer. Elements did work for a short period of time. This is my first mac and it has been a rough start and I'm not the best with computers.

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New Here ,
Feb 26, 2024 Feb 26, 2024

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I have my pictures on a external hard drive and it was working this way. Thanks

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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Are you able to open those jpegs directly in the Photoshop Elements Editor using File>Open?

 

What about if you first copy one of the jpegs from the external drive to your Macs hard drive?

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New Here ,
Feb 27, 2024 Feb 27, 2024

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I tried your first question and yes that works. I went to file>open and went to my external hard drive clicked on a picture and it came up in editor. I did not try your second question yet. That's odd why it works that way but not through organizer. Is this my only fix, it did work through organizer before. Thank you.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Update, now it's working through organizer. It not real fast on getting the picture from oganizer to elements, but it's working. It's odd that doing your first question seemed to fix it. Thank you

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