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Downloaded photos not appearing in Elements Organiser 2018

Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I use Photoshop elements 2018 and until last week everything has been fine.  But for no apparent reason when I now download photos from the SD card the photos no longer appear in the organiser. They do appear in windows explorer.

I gathering that it's something quite simple but it's not obvious to me.

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Community Beginner , Sep 11, 2021 Sep 11, 2021
Thank you Greg,I appreciate your help.Changing the organiser's folder panel to 'view as tree'  and right clicking to import media. did the trick.Thank you .

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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How are you downloading files from the SD card?  Are you using the Adobe Photo Downloader, with the Import>From Camera or Card Reader option?  If the files can be seen in Windows Explorer, what happens if you use the Import>From files and folders option?

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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Yes I am using the downloader as you mentioned.

I have also tried importing from the folders and it says files imported but I can't see or find them.

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Advocate ,
Sep 10, 2021 Sep 10, 2021

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Go to your main pictures directory.   Look atthe very bottom, below al lthe yellow folders.   Let me know if they are there.2021-09-10_032525.jpg

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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Yes Glenn, they are in the main pictures directory.

Warren5EBE_0-1631334873701.png

 

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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Are you seeing ANY photos in the Organizer?  If not, you may have hidden them from view accidentally by pressing Ctrl+1.  If that is the case, press Ctrl+1 and the photos will reappear.

 

Are you looking in the Organizer's folder panel?  Make sure you are using the view as tree option.

 

Snap_2021.09.11_1h22m48s_001.png

If you select a folder that you have just imported, do any images appear?  If not, what happens if you right-click on the folder and select Import Media?

Snap_2021.09.11_1h28m48s_003.png

 

Try sorting the grid by Import Batch.  Do any of your newly imported files appear at the top of the grid?

Snap_2021.09.11_1h23m46s_002.png

 

 

 

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Community Beginner ,
Sep 11, 2021 Sep 11, 2021

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Thank you Greg,

I appreciate your help.

Changing the organiser's folder panel to 'view as tree'  and right clicking to import media. did the trick.

Thank you .

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