dropdown menus don't work in elements 14

[janetm28914099]

I upgraded to photoshop elements 14. I am unable to use nearly all of the dropdown menus. After I select a menu and try to scroll down to the task I need the cursor gets bounced over to another menu. At this point I'm unable to effectively use the program. Would appreciate any help.

Thank you,

Janet

[99jon]

Launch the Editor and try updating the saved prefs from the menu bar:

Edit >> Preferences >> general (tab)

Click the button to reset preferences on next launch. Then quit and re-launch Elements.

On Mac OS preferences can be found under the Elements Editor menu (top-left)

[janetm28914099]

Hi 99jon,

Thanks for getting back to me. Sorry it has taken me so long to get back to this. I tried this but I'm still having the problem. Other features aren't working either, e.g., when I double-click on the image in the layers menu to open the Layer styles menu nothing happens. When I go the the layers tab I'm unable to select any of the options because I get bounced out of the menu.

Any other ideas? Much appreciated.

Janet