E 2018 can't transfer Names details from E15

[RazHannah]

Elements 2018 is a major disappointment. I have re-installed 3 times and still 2018 runs 24/7 for at least the last 4 days. Names have all been treated as new with no transfer of information from E15. This means weeks of work for me.

Please refund my money and I will, very willingly uninstall 2018 and return to E15.  I cannot find on your multiple web sites how to get either a fix or a refund.

Message was edited by: Raymond Hannah. I adjusted E16 to E15.

[MichelBParis]

Please refund my money

This is a user to user forum.

To apply for a refund (if you have bought the download version from Adobe) you have to use the 'Contact us' link appearing in several help pages. You choose the 'chat' option.

Return, cancel, or exchange an Adobe order

Locate the 'contact us' link.

I adjusted E16 to E15.

That does not tell us what you did.

To recover the information in a catalog, importing again in a new catalog is the worst solution. You lose albums, stacks, version sets, tags hierarchy and the tags you had not yet 'written to files' and thumbnail creation plus face tagging has to be reindexed... The solution is either to 'convert' your catalog from the catalog manager, or to backup and restore if migrating to a new computer.

I don't use face recognition, but my advice would be:

- don't buy first, download the trial version

- Use the 'convert' option for your previous catalog or do a full backup and restore from the organizer

- Let the computer work by night. That seems to be very long in the initial scanning and indexing of all your faces.

[cz35895897]

Here is a thought based on me being able to transfer faces from even other software. In E15 write metadata to all files before importing into PSE2018. If you are still having problems, assign regular tags in E15 to photos duplicating face tags. Write metadata to file. Then import. At least you will be able to use tags to tell which people are in the photo.

My estimate for face recognition (and I did run the computer overnight on a fast machine with SSD) is 500 photos per hour.

I DO use the facial recognition, but having learned its quirks, only as a starting point. Basically I let the software pick out the faces (it gets only about 60% depending on the head angle). Then I would estimate that it gets only 25% of names correct, ironically the more photos you assign to a given name the worse it gets, see other threads as to speculation as to why.

THEN once you have the faces in un named category I begin the task of naming/merging/deleting. This process ties up the computer (buggy) and it becomes unresponsive for minutes at a time.

Hence as MichelB points out, you may not want to use face recognition at all.

PS Same goes for smart tags. It is at the same AMAZING at what it picks up on, but also AMUSING regarding what objects it accidentally assigns to categories.

[RazHannah · Accepted solution]

So the answer is, don't buy in the first place.  Silly me, trusting Adobe to make the new edition better than the old edition.

Thanks for the feedback. I have been running the PC 24/7 just so that PE18 can install and get its works together.  I'm not about to do all sorts of obscure things trying to get the latest version to be as good as the version it replaces.  Now I'll try to find the 'refund my money' button that is apparently kept well out of the way somewhere. (Yes, thanks for the tip.  I have been to the 'tell us and we'll fix it' area and left my situation with them some days ago, with no feedback coming).