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Editor in both 2022 and 2023 freezes after it is opened

New Here ,
Oct 03, 2022 Oct 03, 2022

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I had Photoshop Elements 2022 and used it for almost a year with no problems. About a month ago, i would open the main screen, then select editor. Once the Editor Screen opened, it would then not respond.  I would have to use Task manager to close the program.  The only way I could get it to work again for a small period of time would be to uninstall and reinstall--a reboot did not do it.  I thought that perhaps with all of the Microsoft/Windows updates, that I need to upgrade to 2023.  I have done that.  The first day I used it, it worked wonderfully.  Now it is the same problem.

Please help!

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Crash or freeze

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi,

 

Could you please confirm the platform details on which you are facing this issue? Is it on a mac or windows platform and what is the OS version?

 

Regards,

Vipin

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