Editor not opening with Monterey

New Here ,
Nov 04, 2021 Nov 04, 2021

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Photoshop elements editor not working in Monterey 12.0.1

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I'm having this problem too and haven't found a solution.  

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New Here ,
Nov 18, 2021 Nov 18, 2021

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please let me know if you find solutions

 

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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What version of Elements are you using?  Adobe is aware of the problem and I believe is working on a fix for Elements 2022.  I doubt whether a fix will be provided for any earlier version.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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2019 elements wont open after monterey 12.0.1 update.

I was getting ready to buy 22 but I won't if it will not be supported in a year!

why wouldn't they just fix earlier versions... i belielve they just need to verify themselves as an identified developer?!

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New Here ,
Nov 18, 2021 Nov 18, 2021

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mine won't open either.... i beleive adobe just need to make patch verifying the are an identifed developer...this stinks as I'm overseas on holiday and can't open any pics!

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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My experience is even stranger. I had my computer in the shop for reasons that ultimately resulted in my copied and pasted post from yesterday, 11/21/21. When they checked it initially, there were  no issues with hardware. They reinstalled  after removing everything. Unbeknownst to me until I got it home, they had upgraded the OS to Monterey. PSE21 with the Editor worked just fine. And did so for over a week. But then other continuing issues returned and the post explains the rest. 

 

Post from yesterday

"After 6 very long months of  cascading issues, Apple finally replaced the logic board in the Mac I bought in April. So when starting up the computer home from the local shop, PSE Editor will not open, Organizer is working fine. Should I delete the ENTIRE PhotoShop Elements21 suite including the Organizer, then download a new copy of PS Elements to have everything work together? Or is there something else I should do instead?"

 

I now see this is part of a larger issue. Why it worked before with Monterey and why it doesn't now, makes zero sense. Hope Adobe gets on this ASAP...without us having to pay out for PSE22.

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Hi,


Adobe is actively working with Apple to resolve the issues with OS 12.0 Monterey.

As we have more information, we will update the forums.

Thank you for your patience.

 

Regards,

Divy Jain

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New Here ,
Dec 17, 2021 Dec 17, 2021

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Per my conversation with Adobe they are NOT going to resolve these issues,
are Not working with Apple and only want you to buy 2022. They acknowledge
that the apps won’t and don’t work even though they show that they are
supported.

This is such bad customer service as you would think Adobe would at least
offer support fir an issue they acknowledge knowing about but won’t even
offer a patch or an prorated amount for the upgrade but don’t. I have
after hours trying to get anywhere with Apple and mainly at Adobe fault cut
my losses and bought Affinity (which is just as good, is half price and
supports the hardware I have purchased for photo editing).

So disappointed that a company like Adobe would basically steal hard earned
money for no working expenses apps!
Glad I didn’t buy anything else from Adobe and it will be along time before
I do , if ever.

You lost a faithful customer on this one.

--
Sent from Tom Phillippe

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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I would appreciate some confirmation from Adobe on this. If this is true, it is a shameful abandonment by Adobe of  faithful users of PSE. 

 

How about it ADOBE SUPPORT? ADOBE Insiders? ADOBE PSE volunteers? Are you going to require us, even those who had just purchased PSE 21 to shell out another $79? How about offering a credit or a discount? 

 

That would at least be a tad bit fair.

 

 

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Elements 21 editor will not open

 

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New Here ,
Jan 20, 2022 Jan 20, 2022

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I have purchased Premier Elements and Photoshop Elements in September 2020.  I used it twice.  Now it does not work.  Why are there so many problems with Adobe products.  Under NZ consumer law I am entitled to a refund.  Please advise what you are doing to fix this problem if anything, or I think I should look for a refund.

  Tim Barnett

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Adobe Community Professional ,
Jan 20, 2022 Jan 20, 2022

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Which operating system are you using on which Elements 2020 does not work?

 

Can you provide more details on exactly what does not work?

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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@Kesata13, from what I understand, Elements 2021 works if you update to Monterey version 12.1. 

 

If it is not working for you, why are you complaining to Adobe about your legacy software not working on your new OS?  Why aren't you asking Apple why its new OS doesn't support legacy programs? 

 

If you have a specific problem with your software, ask a specific question and maybe someone here will have an anwer for you.

 

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