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editor stopped working buttons frozen

New Here ,
Mar 20, 2021 Mar 20, 2021

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I just downloaded the recenr 1.2 update and now elementew 2021 will load properly, butr the editor  stopped workimg.

When I select photo(w) for editing they load into the editing space normally but in smart fix a tptally different photo shows up and no editing controls have any response. I click and nothing happens. I have been forced to return to using the previous (2020) version and feel like I have just wasted m y money buting a buig laden program. Any help out there? 

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Problem or error

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Enthusiast ,
Mar 20, 2021 Mar 20, 2021

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Restart your computer, not just the program, but the entire computer. 

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Havwe done that, still have the problem, have deleted and reloaded the program, nothing helps

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi
We can help you around this. Can you please let us know the system configuration and  so that we can look into it.

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New Here ,
Mar 31, 2021 Mar 31, 2021

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what info do you need? Not sure where to find it

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Enthusiast ,
Mar 31, 2021 Mar 31, 2021

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2021-03-31_052331.jpg

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New Here ,
Mar 31, 2021 Mar 31, 2021

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The problem is that the editor screen is frozen! I can open the editor but bone of the butons work so I can't open the syetem info for editir 2021.

Ant other way to get iworking?

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