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Elements 11

New Here ,
Nov 05, 2016 Nov 05, 2016

Good day

I have bought Elements 11 from my app store on my mac about two years ago. When I try to save my work the program freezes and I then need to force quite my program. I have read on google that the people with similar problems got the change to download the product directly from your site.

Can you help me?

Schalk

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Community Expert ,
Nov 05, 2016 Nov 05, 2016
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New Here ,
Jan 02, 2017 Jan 02, 2017

the problem is that it needs a product key and since apple handles all the licensing, there is no key. I need a new key

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Community Expert ,
Jan 02, 2017 Jan 02, 2017
LATEST

schalkb29377577 wrote:

the problem is that it needs a product key and since apple handles all the licensing, there is no key. I need a new key

In that case, you will have to contact Apple.

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