Elements 11

[denisem73232761]

I am trying to download Elements 11 as I have a new hard disk.  I keep getting message Unable to create folder c:/ program files/pse11/data.cab

error code 0.  Any advise appreciated

[John T Smith]

Which version of Windows, and are you using an Administrator account?

[denisem73232761]

Windows 7 and yes to Administrator account

[arshla jindal]

Hi,

Please see:

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

and

Troubleshoot installation exit codes

Please get back in case the issue isn't still resolved.

Thanks,

Arshla

[denisem73232761]

Hi

Thanks for your reply, I have been through all the troubleshoot tips but none of these are applicable

I have a new hard drive so there is no previous versions on there.

Regards

Denise McGee

Sent from my iPad

[denisem73232761]

Hi Arshla

I have removed everything relating to Photoshop from my laptop and have started again. I have downloaded /elements 11 this goes into the download file on my pc as PhotoshopElements11_WWEFDJ(2) When I click on this it is put into the documents file.

If I then try to open it just gives me a list of the file names and nothing else.

I have downloaded this before with no problems so I do not know what to do now. I have a new hard drive in the laptop could this be causing the problem.

Regards

Denise

[arshla jindal]

Hi Denise,

If I then try to open it just gives me a list of the file names and nothing else.

In this list of file names, can you find out setup.exe ?

You need to run (double click)  this exe in order to install the application.

Hoping this to be helpful.

Thanks,

Arshla

[denisem73232761]

Yes I have tried this Already but it still does not open the file. I have now taken my laptop

Back to the repair shop to see if there is a problem with the hard drive they have

Fitted I will let you know how I get on.

Regards

Denise

Sent from my iPad

[99jon]

The download link for Windows has two files and you need both. Unzip (Extract Files) each download and put the contents of both into a single folder. Then double-click on Setup to start the installation.

Download Photoshop Elements | 15, 14, 13, 12, 11, 10 

[aksagarw]

Hi ,

are you still facing the issue ? please see if you doing the way jon mentioned in the above comment .

in case this does not help , send us logs using tool mentioned below to aksagarw@adobe.com

Log Collector Tool