Elements 12 problem

New Here ,
Apr 09, 2021 Apr 09, 2021

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My Elements 12 has stopped passing instructions to my printers whether by wireless or usb cable - a message appears on screen 'Photoshop cannot print this document'

I have uninstalled and reinstalled the Photohop Elements to no avail.

My two printers are otherwise functioning normally.

 

 

 

 

 

 

 

 

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correct answers 1 Correct answer

Adobe Community Professional , Apr 09, 2021 Apr 09, 2021
In Editor, reset preferences to default. Go to Edit<preferences>General and click on Reset Preferences on Next Launch. Do this, close the program and reboot the computer. If you don't find this option in PSEv.12, follow these instructions instead: Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You...

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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In Editor, reset preferences to default. Go to Edit<preferences>General and click on Reset Preferences on Next Launch. Do this, close the program and reboot the computer.

If you don't find this option in PSEv.12, follow these instructions instead:

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. 

 

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Success - many thanks

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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You are welcome. Glad to help.

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