elements 12 update failure

[kylek76054554]

When updating elements 12 I got a response that states Adobe did not recognize my app as a genuine creative product and stopped the update.  I purchased my elements from the adobe website so I am not sure why I got this message.  What should I do.

[Dhananjay Sati]

Hi kylek,

Thanks for posting in Adobe forums.

I understand you are facing issue in updating Elements 12.

Can we follow the following steps:

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

- Open Adobe Elements

- Click "Help"

- Click " Updates"

Hope this works

Thanks

Regards

Dhananjay