Elements 12

[pattyh17244651]

Elements 12 will not let me open but sends me to a page to register and purchase a newer version...does 12 no longer work or how can I access?  thank you-

[samf61520913]

Hi, I have the same problem but with Elements 11. So the question is , " How long is the license lifespan is? Number of years, months or second???

[pattyh17244651]

I finally got ahold of a person @ 800-833-6687.  if you go to your account and retrieve your serial number, click on the pop-up for editor, sign-in and at the bottom there will be a tab that says something about licensing.  Click on the licensing tab reenter your serial number and it should open up Elements.  Hope that works for you

[samf61520913]

Dear pattyh17244651. I'm in Australia and that number you supply me with did not connect. I much appreciate your help, and it is great you solved your problem. Thanks.

[pattyh17244651]

Samf,

I'm sorry the phone number didn't work for you but hope this too solved your issue!  I was very frustrated with the process and inability to get ahold of representative for a solution (it took several hours of research!).  Wish Adobe was more responsive to there customers!

Best wishes-