Elements 12

[jamesm76467219]

Hi

I recently installed MacOS High Sierra 10.13.4

On opening Elements 12 I am confronted with the option to start a 30 day trial!

This came as a bit of a surprise seeing as how I bought the Elements/Premier pack and registered it at the time of purchase.

Does anyone know if this a software compatibility issue or Adobe requiring more cash?

Thanks

[VipinGupta]

Please refer to the system requirements page for Elements: Photoshop Elements system requirements

Adobe Premiere Elements system requirements

Also could you please confirm if you had installed it using a DVD or setup downloaded from Adobe, or using Mac App Store?

In case of MAC App Store, please see if you have signed in to App store and the product with the same ID, that you used to purchase the software.

And if you bought the product from Adobe, you can sign-in to Adobe account and check your serial key there.

Thanks

Vipin

[jamesm76467219]

Hi

Thank you for your prompt reply.

I can confirm that this was a DVD purchase of Photoshop Elements and Premier Elements for both Mac and Windows use.

I have been into my account and although my registration for the Lightroom product I purchased is there my Elements registration is not.

I thought I had registered it, but it looks like I have made an error in registration.

I have registered them as an older product this morning.

I will check my system requirements but as I said previously I had no issues with it until after I had installed the latest update to High Sierra.

Regards

Jim

[jamesm76467219]

Hi Vipin

Just been trying again and I am still being asked to sign in to a 30 day trial.

Regards

Jim

[Dhananjay Sati]

Hi jamesm,

Thanks for posting in Adobe forums.

It seems you are facing issue with the activation of Adobe Photoshop Elements.

- Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop to complete the installation.

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

[jamesm76467219]

Hi Dhananjay

Went to download the application manager and it shows it is a Windows application, searched for a Mac version but have drawn a blank.

Regards

Jim

[John Waller]

AAM for Mac download:

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You

[jamesm76467219]

Hi

Thanks very much, this worked fine.

Jim

[jamesm76467219]

Apologies that was was not a very good response.

Thanks very much to all who contributed to solving my problem, I am very appreciate.

Regards

Jim