Elements 13 action error message

[SMRacine14]

I opened my Elements 13 today and this error message appeared...when I click OK and the program opens, all of the actions I have downloaded over the past 2 years are gone.  Is there a solution to this?  Thanks

[Anwesha Dev Chaudhary]

While launching Editor, please keep Ctrl + Alt + Shift keys pressed.

A dialog will pop up asking to delete settings file.

Say yes.

Let us  know if it helps.

Thanks,

Anwesha

[lorih93]

I have just had the same happen to me. Years worth of loaded actions, GONE! I am beyond mad! I just had some sort of update take place on my laptop overnight and then open elements 13 to find them all deleted. I have had the same thing take place a couple times before but it was only a few and I reloaded them. I really hope someone can help us out!!!