Elements 13 Editor has stopped working.ed

[johnb8007545]

I was forced to buy a new PC and transfer files and programs, I down loaded Elements 13 from Adobe internet using my purchased Serial number as before, however the Editor will not work nor the Organizer.  Anyone with a solution? I tried to uninstall and then reinstall... no success!

[arshla jindal]

Hi John,

We sincerely apologize for the inconvenience you've faced.

Request you to please post the screenshot of the error message, if you get any while launching.

This would help us better understand the problem and provide it's resolution.

Thanks,

Arshla

[johnb8007545]

Hi Arshia,

Please see below as requested,

Kind Regards

John

[arshla jindal]

Hi John,

Your attachment isn't visible in your reply!

Refer to the following screenshot while posting an image:

Please re-post the image.

Thanks,

Arshla

[johnb8007545]

Arshla,

Hi, I will try to add a file, please advise if the file may be opened, as I can’t open your link to where I can insert the page.

Regards

John

[arshla jindal]

Hi John,

What i posted is just a screenshot of the screen you will get while replying and not any link.

The file is yet not visible. Find these options at top of your reply box when you click on Reply.

Thanks,

Arshla

[johnb8007545]

Arshla,

Please advise what format your system will accept, I tried a .doc and a PDF both rejected

Regards

John

[johnb8007545]

Arshla,

Hi, I will try a PDF file as you network has trouble accepting .Doc files

Thanks for your help, Regards

John

[arshla jindal]

Post a .jpg

Simply hit PrtScr to take the screengrab.

[johnb8007545]

Sorry for being stupid, but where is the .jpg screen grab saved, I looked in Downloads, not on desk top where is it

Please

[arshla jindal]

Do the following:

When error message comes on the screen, press PrtScr (this would put the screenshot to your sysytem's clipboard).

Open paint and hit Ctrl + V to paste it.

Save this paint file as .jpg at the location you wish to.

Attach it here by using the aforementioned option.

Hopefully this would work. In case it doesn't, please type in the contents of the error dialog here.

Thanks,

Arshla

[johnb8007545]

Arshla,

Success, for your review, thanks

John

[arshla jindal]

Thanks John for this information.

Are you using Windows 7?

If yes, then please see this help article Elements 13 crashes at launch on Windows 7  and try the solution mentioned in it.

Mention if this works for you or not.

Thanks,

Arshla

[johnb8007545]

Arshla,

Sorry, I am using Windows 10 on an HP computer

Regards

John

[Anwesha Dev Chaudhary]

Hi John,

Please try updating Microsoft Visual C++ Redistributable libraries once.

The detailed instruction on how to do so is available here https://helpx.adobe.com/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.html

Photoshop Elements and Premiere Elements do not launch | Windows 10​

Let us know if you need further assistance.

Thanks,

Anwesha

[johnb8007545]

Anwesha

Hi, thanks for your suggestion, however I have Windows 10.  Is this solution to be used on Windows 10?

Regards

John

[johnb8007545]

Anwesha,

I have already uninstalled and reinstalled Elements 13 and the same problem exists.

At this point I am not sure that is an ideal solution.

Any other ideas?

Regards

John

[Anwesha Dev Chaudhary]

Did you try out these steps:

1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
2. Restart your computer.
3. Launch Photoshop Elements, Adobe Premiere Elements, or Elements Organizer.

Thanks,

Anwesha

[johnb8007545]

Answesha

I had a look on Windows site and your suggestion is for a Studio 12 I have a Desktop are you sure it won't corrupt my PC?

Kind regards

John

[johnb8007545]

Anwesha

Hi, thanks for your recommendation, I faithfully downloaded and Installed Visual C++ as per link, then I reinstalled Elements 13, then Restarted the PC, finally attempted Elements 13 and again the same error message occurred.

No luck unfortunately, for your assistance

Kind regards

John

[Anwesha Dev Chaudhary]

John,

It would be helpful if you can attach the crash logs here. The detailed steps on how to get those logs are available at : Photoshop Elements Editor Help | How to Find Crash Logs on Windows

After seeing those logs, we can guide you through next round of steps.

Thanks,

Anwesha

[johnb8007545]

Anwesha

Thank you for the assistance, please find attached the crashlog.txt as requested, please advise the next step

Kind regards

John

[johnb8007545]

Anwesha,

Hi, Please find the crash log as requested , I await you next instruction after your review.

Kind regards

John

[johnb8007545]

Dear help desk,

Can you please advise me of the progress to solving this problem since 6 March 2017?

Any help appreciated

Kind regards

John