Elements 14 can't send e-mails or connect to the internet

New Here ,
Mar 28, 2021 Mar 28, 2021

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I have Elements 14 installed on a machine running Windows 7.  I use Outlook to send e-mails. Previously I could select a photo, click "Share" and "e-mail" and it would create an e-mail that I could click on and send from Outlook.  Now it will not create the e-mail to send.  In addition, it will not connect to the internet.  For example, if I click "Help" it says "The Adobe Help application could not load a URL because there is no internet connection."  Same thing when I click
"Support" or "Forum," but when I click "Updates" it opens Adobe Applications Manager and tells me my applications are all up-to-date."  I obviusly do have an internet connection since I am making post.

 

I have tried the remedies found here:  https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Troubleshoot%20con...

 

I have access to the Adobe activation servers; I get the "pong" response when I click the CSS 5.5 link; I can access secure sites; I checked the Global Sign Root CA certificate and it is enabled for all purposes; I saw no entries related to Adobe in the Hosts file; my computer's clock is correct.

 

What is really frustrating is the inability to send pictures via Outlook.  I don't even know why Elements would need an internet connection to do that since all it is doing is creating the e-mail and Outlook is sending it. 

 

Any ideas?

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Hi, finally found out the cause of Elements Help Menu not rcognising any internet connection! I spotted a program in the Windows Start Menu called Adobe Help which was installed along with Adobe Web Premium CS5.5 years ago. 

If you find you also have this program you could launch it, then click Edit/Preferences/General Settings and find the heading "Display Local Help content only:" and change it from YES to NO.  After doing this, Elements help menu works fine and so does Acrobat Reader's Help link.
The several Adobe Support I communicated with, didn't seem to know this, but I have now let them know.

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