Elements 14 not printing.

[ray1973]

Hi there,

Recently purchased elements 14 as upgrade from 12 but when i open the print dialogue box it is full of weird characters and in other spaces such as paper profile dropdown has no information at all. I have re-installed it a few times with no success. I also still have elements 12 still installed along with lightroom and there is no issue with these programs, although I have seen the issue before in these programs they seemed to go away. I have also re-installed the printer itself to no avail. If anyone has any info that would be great.

Cheers

Ray.

[rahulj78388123]

Hi Raymond,

Sorry for the inconvenience.

With your comments, seems like print preferences got corrupted. If you are facing issue on windows. Please try out following.

First try out the solution 1, this will resolve your issue. Otherwise, go for solution 2.

Solution 1:

Deleting all print preferences:

Windows - CTRL-SHIFT-ALT immediately after you double-click the Organizer/Editor button.

Solution 2:

Clean Re-installation of application:

1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
2. Uninstall Photoshop Elements 14 from control panel.

Control Panel -> uninstall a program -> Double click Photoshop Elements 14

   3. Follow Screen instruction to complete the uninstallation

   4. Restart your computer

   5. Click the following link to download AdobeCreativeCloudCleanerTool.exe

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

   6. Run the above .exe file as administrator

(Right click on .exe file and select “Run as administrator option”)

   7. Follow the onscreen instructions in this order:

1. Choose your language: Press E for English or J for Japanese, and then press Enter.
2. Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script stops). PressEnter.
3. Select the application you want to remove: Press the number that corresponds to the app name and then press Enter.
4. Confirm that you want to remove the product: Press Y and then press Enter.

If Adobe Photoshop Elements is not listed in clean up option then do the following:

(Select option number for All-> Select the option number for Adobe Photoshop Elements 14)

   8. Restart your computer

   9. Re- install again

Hope this will resolve your problem. Your feedback is really appreciated.

Thanks,

Rahul