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Elements 14

yvonnef71326506
New Here ,
Nov 03, 2016 Nov 03, 2016

My PS Elements 14 was not properly installed & tech support never resolved the matter. I was promised an email which I never received. What can I do?

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John Waller Community Expert
Community Expert ,
Nov 03, 2016 Nov 03, 2016

When you say not properly installed, what exactly do you mean?

Any error messages? Which operating system?

Have you tried uninstalling and reinstalling?

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yvonnef71326506
New Here ,
Nov 06, 2016 Nov 06, 2016
In Response To John Waller

I did not download the installation for an iMac by mistake.

Yvonne

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John Waller Community Expert
Community Expert ,
Nov 06, 2016 Nov 06, 2016
LATEST
In Response To yvonnef71326506

OK. So you have Windows and downloaded for Mac? Or you have a Mac and downloaded Windows in error?

So where are you currently up to?

Are you still waiting for Adobe? What do you need from Adobe?

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