Elements 15 freezes

[Danton1962]

It's happened the last four times I've tried to edit on Elements 15. I use the Healing Brush tool and Elements freezes. Completely. I can't even close the program and have to shut down the computer. I'm using an iMac with the Sierra operating system, version 10.12.4. This is incredibly frustrating and makes the program virtually useless for editing. Any help?

[arshla jindal]

Hi,

Please accept our apologies for this inconvenience.

Please try restoring the Elements preferences. For steps please see Photoshop Elements: Basic troubleshooting to fix most issues

Please let me know if this resolves your issue or not.

Thanks,

Arshla

[deanw0507]

The link given above did not work.  It said something about it being 'archived'.   Anyway, I have this problem also  (PSE 15 ALWAYS freezing up). 

I spent 600 bucks (which is a lot of money to me) to buy a PC that would have enough 'horsepower' to run PSE 15. 

I have an HP Envy.  It has 16gb of RAM.  And currently the free space on the HD looks like this:  123 GB free of 919 GB.  So, I understand, I am running out of HD space.  What are some good ways to fix that? Move all my songs and pics to an EXTERNAL HD . .. then when ever I want to listen to songs and/or look at pics -- I have to be forever tethered to an external HD?  I cannot afford 'Cloud' services.

It runs on Windows 10 Home 64 bit, CPU is Intel Core i7 7500U @ 2.7 Ghz.  The HD is Western Digital.  It runs flawlessly at 5,400 rpms.  I have been using computers for about 25 years.  During that time I have owned at least 7 different PC's.  This Envy is by far the fastest and most stable that I have ever owned.  YET, every single time I open/use PSE 15 -- it is freeze, freeze, freeze. So much so, that I rarely use the program.  And that is sad.  Very sad.  Can someone help me with this problem please?  I searched the forum.  Others have mentioned this problem.  Yet no where did I find that the problem was SOLVED.

This happens with NONE of my other programs.

It happens daily -- 20-30 times when using PSE 15.  The message it always gives me is something like this;

"The program is unresponsive, do you want to wait, or do you want Windows to force the program to close?"  Well, if I am in the middle of what is turning out to be a pretty cool pic, I'm like, 'Wait.  Wait.  PLEASE don't freeze up and cause a REBOOT!  I have been working on this pic for an hour now!"

Usually after a wait of 30 seconds up to 5 minutes . . . the error message is gone and PSE 15 is ready to perform again.  Keep in mind, at the time of these freeze ups, it is the ONLY program that I have open!

I love how the programs works, when and while it is working correctly.  But I cringe to fire up up the program because of the frustrations mentioned above. 

One last thing, my catalog has about 34,000 images in it. 

Thank you in advance for your help.

Dean

[deanw0507]

When I went to the above link -- I got this:

This site has been archived. Please visit blogs.adobe.com for the latest Adobe blog posts

When I searched the blogs . . . still nothing.  Please lead me to the document you mentioned above.

Someone please help me with my freezing problem. 

Thank you very much,

Dean

[deanw0507]

Please provide a link that will get me to your above mentioned "Please try restoring the Elements preferences. For steps please see Photoshop Elements: Basic troubleshooting to fix most issues"

[Dhananjay Sati]

Hi Danton,

Thanks for posting in Adobe Forums.

I understand you are facing issue with the performance of Healing Brush Tool.

Could you please try the following steps:

Firstly,

- Open Photoshop Elements

- Click "Edit"

- Click "Preferences"

- Click "General"

- Click " Reset preferences on the next launch"

- Re-open the program & test "Healing Brush Tool" again.

If this doesn't help you then secondly,

- Select "Healing Brush Tool" from the toolbox.

- Click the   to open the menu in Tool Options.

- Click "Reset Tool" or "Reset All Tools" 

- Restart Adobe Photoshop Elements & test "Healing Brush Tool" again.

Hope this works

Thanks

Regards

Dhananjay