Elements 15 opens PDFs as blank files

Report · Nov 12, 2016

I just downloaded and installed Elements 15 and whenever I try to open a PDF file (for purposes of turning it into an image) all I get is a blank document. I've also tried "placing" the PDF and the same results. This worked fine in Elements 14 so I don't understand why it isn't now and I know that it supposed to work. Any help appreciated.

Report · Nov 16, 2016

Hi Maureen,

PDF files work as good in PSE 15 as they worked in PSE 14. I would request you to check the following points regarding your file:

PDF isn't damaged or corrupted. Check if it opens fine in Acrobat.
Check if this same files opens fine in PSE 14, if you have it installed with you.

Please get back to me with your findings.

Thanks,

Arshla