Elements 15: unable to launch editor without restarting computer

[Dandersusie]

About 50% of the time when I am in  the organizer, select a photo and try to edit nothing happens. only if I shut down, restart comuter and then reopen elemnets am I able to edit a photo. Any thoughts on how to remedy this please? Thank you

[Sheena Kaul]

Moving to Photoshop Elements​

[arshla jindal]

Hi,

Thanks for reaching out to us on Adobe forums.

You try cleaning the preferences, as mentioned in following article, after closing the application:

Preference file locations for Photoshop Elements and Premiere Elements

This would hopefully solve your issue.

Thanks,

Arshla

[Dhananjay Sati]

Hi Dandersusuie,

Thanks for posting in Adobe forum.

I understand you are facing issue with Adobe Elements.

If you are using Windows Operating System then you can try the following steps:

- Go to location

C:\Program Files (x86)\Common Files\Adobe\

- Rename "SLCache" to "SLCache.old"

- Go to location

C:\ProgramData\Adobe\

-Rename "SLStore" to "SLStore.old"

If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

- Open "Run" command

- Type %ProgramData%  inside Run command

- Hit "Enter"

Open Adobe Elements & give it some time to open (30 seconds approx)

- It should ask you to activate the product

- Sign in with your Adobe ID

- Enter your serial number & activate the product

Hope this helps

Happy Editing

Thanks

Regards

Dhananjay