Elements 19 Not Validating Serial Number

[pgee10]

My new gift of Photoshop Elements 19 purchased from Amazon has installed and is running fine but it will not validate.  Every now and ten a message appears asking me to 'Validate Serial Number', when I click on Validate, after a few seconds it returns 'Unable to Validate Serial Numbe'r.  I keep trying as suggest but it will not validate. I have a Windows Laptop running Windows 10 Home 64 Bit.  I have tried turning off my Frirewall but to no avail.

[Peru Bob]

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[VipinGupta]

Could you please share a screenshot for the error message that you get.

There could be more than one reasons behind the error.

Also would recommend to please use the Log collector tool to collect logs and share it with me using the direct message option.

Log collector tool link: How to use the Creative Cloud Log Collector tool

Please let me know in case of any queries or issues while using the log collector tool.

Regards,

Vipin

[pgee10]

Hi Vipin,

Attached are the screen shots that I receive when using Elements 19 Editor.

Thank you for your interest in my problem.

Kind regards,

Paul

[pgee10]

Hi Vipin,

I have upload the log Collector Tool. to Adobe LogCollector Portal:

File: AdobeLogs_20190104_111928_caba2d20-423f-4875-87d0-0081ec978451-win.zip

Thanks,

Paul

[VipinGupta]

Your screenshot is not visible here, could you please share it again.

Also instead of uploading it to the log collector portal, could you please share it on a direct message with me?

Thanks

Vipin

[pgee10]

Hello Vipin,

I have attached the log and two screen shots as requested, please advise.

Thank you.

Paul

[VipinGupta]

The screenshots are still not visible, Are you trying to attach images through email?

Please visit the forum and try to attach the screenshot and logs.

Thanks

Vipin

[pgee10]

Hi Vipin,

[pgee10]

Hi Vilpin,

Screen shots below.  How do I attahed the logs to this?

Paul

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[VipinGupta · Accepted solution]

Hi Paul,

As per the 2nd screenshot, it says that you do not have an active internet connection? If this is true, could you please make sure that you have an active internet connection and then again try to validate the serial key.

Or else, if you already have an active internet connection, then please try the following:

1) Check that you do not have a proxy setting that is blocking the product to reach to Adobe servers for validating the serial key.

2) Check your Host file and remove any entries that are related to Adobe.com

To check for proxy settings, please refer to the following article: HTTP proxy configuration on Windows 7 | Perfect Privacy

Host file can be found at the following location: C:\Windows\System32\drivers\etc\hosts

Please let me know in case of any queries.

Thanks

Vipin

[pgee10]

Hi Vipin,

Thank you for your suggestions.

I have now been able to validate the software. I editied the Host file and removed all entries related to Adobe.com.

Great support.

Thanks.

Paul