Elements 20.0 menu frozen

New Here ,
Apr 23, 2022 Apr 23, 2022

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I have elements 2022 installed on Windows 11.  Recently in Organizer all the menu items along the top are frozen and do not drop down when I click on them.  The program is unuseable at this point.

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Organizer , Problem or error , Windows

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Do you have the Taskbar set to Automatically Hide? If so, try disabling it.

Try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

Otherwise, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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