Elements 2018 Can't find faces

[JVPhilly]

Trying out the new "open closed eyes" feature of Elements 2018 but it doesn't seem to be able to even find obvious faces. Is this version junk as I've read? Yesterday I had to select the face which takes up about half of the frame and delete the background. Once there was only a face and shoulders. it figure out there was a face and the new feature worked very well. Today I did the same thing to the same picture and it can't find the face. What's going on here? Does anyone know how to get this to work? And how do I email/chat/call Adobe. Oh nevermind, I think they make you pay to talk about their defective products - nice business plan. Affinity Photo for me....

[JVPhilly · Accepted solution]

Fixed it! Kinda. I actually got an Adobe trouble shooter on the phone who took over my computer and saw the problem. It took him a while but apparently the faces need to be orientated vertically in order for them to be recognized. So if the feature "open closed eyes" is giving you the error "can't find the faces", simply rotate them to vertical and try again, and again until it works. This "rotation to vertical" solution should accompany the error message "can't find faces" but doesn't - would save a lot of time and frustration.