Elements 2018: Catalog could not be opened due to an internal programming error

Report · Jun 24, 2018

I have recently upgraded Photoshop Elements from 2011 to 2018 on my Mac. All worked fine, I had successfully converted the catalog from my previous version. Meanwhile I added a few hundred additional photos, tagged them, created new tags and so on.

Now on starting the program I get the message "Catalog could not be opened due to an internal programming error".

I had no shutdown of my Mac in between the time that the program still worked. iTunes etc. are not activated.

Does anybody have an idea, what to do? I need access to my >50,000 tagged photos.

Report · Jun 25, 2018

Hi,

Please follow following steps:

1. Open Elements Organizer, when Organizer is launching keep Shift key pressed.

2. You'll see Catalog Manager dialog.

3. In the opened dialog click on new, specify any name, click on Ok.

4. When Organizer is Open, in help menu click on Updates and install all the updates.

5. Once updates are installed, again open Organizer, in file menu select Manage Catalogs.

6. Click on Convert, a dialog will open.

7. In the opened dialog, click on the checkbox next to "Show Previously Converted Catalogs", you'll see a catalog.

8. Select the catalog, and click on Convert.

9. Once the conversion is finished, close the dialog. and double-click on the name of the catalog in the active dialog to open it.

Above steps will restore your old catalog with all the tags and information.

Please write back if you have any questions.

Thanks

Report · Jun 25, 2018

Hi

thank you for your instructions.

All steps 1 - 6 worked as described.

Step 7: the Checkbox „show previously converted catalogs“ can not be checked. The menu shows only the catalog from the previous Elements version that had been renamed my installation of Elements 2018. I assume I could convert it again, however, I have already included and tagged some additional 300 photos with Elements 2018 which would obviously not be in that catalog. Before I tag them all again, I wanted to check whether there is a way to get back to my earlier converted catalog under Elements 2018.

Thank you.

Christian Harm

Am 25.06.2018 um 13:21 schrieb ankitd <forums_noreply@adobe.com>:
Elements 2018: Catalog could not be opened due to an internal programming error
created by ankitd <https://forums.adobe.com/people/ankitd> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/10464968#10464968>
Hi,

Please follow following steps:
1. Open Elements Organizer, when Organizer is launching keep Shift key pressed.
2. You'll see Catalog Manager dialog.
3. In the opened dialog click on new, specify any name, click on Ok.
4. When Organizer is Open, in help menu click on Updates and install all the updates.
5. Once updates are installed, again open Organizer, in file menu select Manage Catalogs.
6. Click on Convert, a dialog will open.
7. In the opened dialog, click on the checkbox next to "Show Previously Converted Catalogs", you'll see a catalog.
8. Select the catalog, and click on Convert.
9. Once the conversion is finished, close the dialog. and double-click on the name of the catalog in the active dialog to open it.

Above steps will restore your old catalog with all the tags and information.
Please write back if you have any questions.

Thanks
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Report · Jun 26, 2018

Hi Christian,

As the previous catalog can't be opened due to error the new additional images imported by you would have to be reimported after converting the catalog. Your old catalogs are not impacted with the error and they can be used again in Elements 2018 after conversion.

Thanks