Elements 2018 Nikon Z7 .NEF files can not be opened

New Here ,
Mar 16, 2019 Mar 16, 2019

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Hello,

I just installed Photoshop Elements 2018 on my Apple computer, OS 10.14.3.

I installed all the updates for Elements 2018.

When trying to open a Nikon NEF file from my Z7 I receive this message:

PR can not open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via help.... Updates.  If the problem persists visit the following link for more information: http://www.adobe.com/go/kb407111

When I follow the link I can see that my camera  (Nikon Z7) is supported.

So, I do not see a reason why PE does not open my NEF files, I tried big and small files, directly copied from my camera to my computer (without any transfer applications).  Does not work.

Does anyone has a solution?

Thank you for helping.

Guido

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correct answers 1 Correct answer

Adobe Community Professional , Mar 16, 2019 Mar 16, 2019
No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.Simple rule:Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?...

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Adobe Community Professional ,
Mar 16, 2019 Mar 16, 2019

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No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.

Simple rule:

Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?

If you can't update the software, your free option is do download the free Adobe DNGconverter mentionned in the above faq. It will convert a whole folder of raw files to the DNG raw format that your old version can read and edit. Another batch step, but free with the same quality.

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New Here ,
Mar 16, 2019 Mar 16, 2019

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Hello,

Thank you very much.

I downloaded a PSE2019 trial and there I could open the files.

Thank you very much for your correct and accurate answer.

Un saludo,

Kind regards,

Vriendelijke groeten,

Móvil:+34-638.232.543

Op 16 mrt. 2019, om 14:34 heeft MichelBParis <forums_noreply@adobe.com> het volgende geschreven:

Elements 2018 Nikon Z7 .NEF files can not be opened

created by MichelBParis <https://forums.adobe.com/people/MichelBParis> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/10981693#10981693>

No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.

Simple rule:

Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open? <https://forums.adobe.com/thread/1030798>

If you can't update the software, your free option is do download the free Adobe DNGconverter mentionned in the above faq. It will convert a whole folder of raw files to the DNG raw format that your old version can read and edit. Another batch step, but free with the same quality.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10981693#10981693 and clicking ‘Correct’ below the answer

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Do these same requirements go for The Z 5, as well? I have PE2019 and it apparently did not load the latest update, how can I go about getting that update? Preferences...updates is greyed out?

 

Thank you!

 

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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quote

Do these same requirements go for The Z 5, as well? I have PE2019 and it apparently did not load the latest update, how can I go about getting that update? Preferences...updates is greyed out?

 

Thank you!

 


By @Jane22694359zssm

Yes, the same rules are valid for the Z5 and any other very recent camera.

- You search the ACR version needed for the Z5 = answer is 12.4

- the max ACR version supported for PSE2019 = 11.4 after a PSE2019 update from the initial version 10.4.  so, you are out of luck. Only PSE2021 and 2022 support the required ACR version.

 

I have also tested the workaround to install manually the ACR14.1 available for the full Photoshop, but even if that seems to work (about plug-ins, camera raw) when you try to open a file you get stuck with the message that the version is not compatible for Elements. I believe the workround is only valid from PSE2020 on.

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

So, your free solution is still to use the free DNGconverter.

https://community.adobe.com/t5/photoshop-elements-discussions/faq-will-photoshop-elements-work-with-...

 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Thank you, Micheal! I appreciate you sharing that it will not work, prior to me making any attempts, computers can be so frustrating. 


I guess I will shop  for an upgrade. 😐


As if the camera upgrade wasn't enough. Lol 


Be well,


Jane











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