Elements 2018 photo downloader

[luv2digiscrap]

Elements 2018 photo downloader will not delete files after import and it will not close. It imports the files fine but will not delete them off the card reader and I cannot close the downloader. I do have delete files checked. TIA.

[MichelBParis]

luv2digiscrap  wrote

Elements 2018 photo downloader will not delete files after import and it will not close. It imports the files fine but will not delete them off the card reader and I cannot close the downloader. I do have delete files checked. TIA.

No precise idea but:

- it looks like a permission issue: can you use your OS to delete files from the card?

- it may help to know your OS and version.

[luv2digiscrap]

Yes. I can delete them off the card. I'm on Win 10 Pro V1703 OS build 15063.786. Intel Core i7-6600u CPU 2.60GHz 2.81GHz Ram 16G and 64 bit OS

[Badwolf_DW]

I’ve experienced this but it’s not consistent. Sometimes it will delete and sometimes it will not. What location are you importing to? If I attempt to import to a mapped network drive or NaS it tends to not work. If I import to a local hard drive I seem to have better success.