Elements 2018 Update failure

Report · Jul 10, 2018

Currently available "RAW" update for Photoshop Elements 2018 repeatedly fails & when error code is requested page says "page not available". OS is Windows 10 including all updates.@

Report · Jul 11, 2018

Hi,

Please let me know your current version of Camera raw.

To check the current version of camera raw, please go to Help -> About Plug-In ->Camera Raw.

And please attach the screenshot of Update window and Error.

Thanks,

Rupali

Report · Jul 12, 2018

rupalia98692837 wrote
Hi,
Please let me know your current version of Camera raw.
To check the current version of camera raw, please go to Help -> About Plug-In ->Camera Raw.
And please attach the screenshot of Update window and Error.
Thanks,
Rupali

Rupali,

Are you aware of the bug in PSE2018 for the Help >> About plug-in >> camera raw ?

It appears randomly.

The command makes you exit Elements totally.

This has been noticed by several users. I just reproduced the bug.

Workaround:

Use 'Open in camera raw' for any jpeg.

You can see the version from the 7th icon in the top menu (3 horizontal bars).

After that, you can use the help << About plug-in without the error.

Windows 10 (1803) version, PSE2018, ACR 10.2.

Report · Jul 17, 2018

Thank you. The version is 9.12.0.784. I cannot take a screenshot .

I'm sorry but I just can't get to the position mentioned in the workaround

note.

David.

Report · Jul 17, 2018

David,

The workaround is only for the bug preventing you from getting the detailed version which you have found.

It should be 10.2.0894 in PSE2018.

Report · Aug 10, 2018

I am having the same problem. I get the notice to update Camera Raw in PSE 2018. The process starts then I get a message it failed. I've tried to update about a dozen times and cannot complete the update. If I click on the Error Log link it just says file not found. I have version 9.12.0.784. Any assistance appreciated. Mary Ann

.

Report · Nov 19, 2018

Hi David,

The logs can be located at the below location:

C:\Program Files (x86)\Common Files\Adobe\Installers

On the mentioned location, there should be a file named as 'Install', could you please check for any errors logged in this file and share the details here?

Regards,

Vipin