elements 2018

[louises34840450]

Hi

I bought and downloaded elements 2018 on the 12th oct and for the first few days, it worked fine now when I try to open organizer or editor a window comes up saying elements has stopped working then it closes. I was on the phones yesterday but they never called me back in the hour time frame they gave me and today I have been on hold for about 45mins already. would appreciate any help thanks in advance.

[arshla jindal]

Hi,

Apologies for the inconvenience you are facing.

Request you to please mention your OS and its version.

Thanks,

Arshla

[louises34840450]

Hi,

thankyou for your response

I am using windows 10 Home operating system 64bit, x64bit based processor

2017. I checked the requirements and there should be no issues.

On Mon, Oct 23, 2017 at 4:28 PM, arshla jindal <forums_noreply@adobe.com>

[arshla jindal]

Thanks for this information.

We would require crash logs from your system to analyze the reason for crash.

Please follow the instructions at Photoshop Elements Editor Help | How to Find Crash Logs on Windows and provide us the logs.

Would be glad to assist you further.

Arshla

[louises34840450]

hi I tried to copy it as the link said and it won't let me here is a

screenshot hope you can read it

Louise

On Tue, Oct 24, 2017 at 3:36 PM, arshla jindal <forums_noreply@adobe.com>

[arshla jindal]

Hi Louise,

Unfortunately, your screenshot isn't visible.

Request you to please open the post in the web browser and then reply.

Arshla