elements 2019 editor not working?

[barryt911048]

I purchased elements 2019 from Adobe directly this month, the organizer works fine but I am unable to operate or use the PHOTO editor?

Am I correct that the photo editor comes with elements 2019? I know that the video editor is another purchase.

[99jon]

Windows or Mac?

What happens if you click the editor button at the bottom of organizer?

[barryt911048]

Windows 7, same problem, kind of freeze's screen after about 2 sec.

[Peru Bob]

barryt911048  wrote

Am I correct that the photo editor comes with elements 2019?

Just to be clear:

Photoshop Elements is the image (photo) editor.

Premiere Elements is the video editor.

Each of them come with the Organizer.

[barryt911048]

I purchased elements 2019 without premier elements video editor

[pauloa98042]

My understanding was that when you purchase the Elements 2019 the video editor was included. Am I right?  Thanks

[Medha_Sharma]

Hello,

You can either purchase Photoshop Elements 2019 individually, or you can purchase both Photoshop Elements 2019 as well as Premiere Elements 2019 in a bundle. Depending on whether you purchased the bundle or Photoshop Elements individually, you may or may not have the access to the video editor (Premiere Elements 2019).

Refer to this link for more details about the offerings. https://www.adobe.com/in/products/photoshop-elements.html

Easy Photo Editing Software | Adobe Photoshop Elements 2019

Thanks,

Medha

[barryt911048]

Just an FYI. I had version 11 elements and premiere elements before the upgrade.

[barryt911048]

Anyone, Does Adobe have a tech help phone number for elements 2019?

[99jon]

If you purchased a photoshop elements upgrade the serial number will commence with 1057.

[barryt911048]

It Does.

[99jon]

Try making a desktop shortcut.

Instructions below are for pse15 so substitute v17 or 2019 when navigating the file path.

Right-click anywhere on the desktop and choose

New >> Shortcut

Click the browse button and navigate to:

C:\Program Files\Adobe\Photoshop Elements 15

Inside the Photoshop Elements 15 folder scroll to the files beginning with P and find the application.

Choose (highlight) PhotoshopElementsEditor

Click Next and then Finish

You should be able to use the new desktop icon in future to launch the PSE15 Editor directly.

[barryt911048]

crashed twice, sent in 2 crash reports

[99jon]

The only other suggestion is to uninstall and re-install.

You could use this link.

Download Photoshop Elements | 2019, 2018, and 15

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[barryt911048]

Rolled back driver and it is working, also reinstalled.

Thanks

[Medha_Sharma]

Hello,

Could you please confirm if you receive any sort of error/warning message when you attempt to launch Photoshop Elements? If so, please attach a screenshot of the same.

Thanks,

Medha

[barryt911048]

No error messages

[Greg_S.]

Try holding Alt-Ctrl-Shift when opening the program.