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Elements 2019 unable to finish download

Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Hi everyone. 

 

This week I purchased a new Mac running Big Sur, I have gone to download Elements 2019 and I get to a point where I select which version have a used and then try and launch Elements howver a box appears saying the file is corrupt. I have tried downloading it again and again with no luck. Is their a bug with Elements19 not able to run with Big Sur?

 

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Bug, Download and install, Mac, Problem or error

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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Elements 2019 will not work with Big Sur.  You need Elements 2020 or 2021.  And even with those, there are still some bugs with Big Sur.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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So my 2019 elements is now obsolete because I have a newer OS. Do you know if Adobe are supporting people like me to upgrade to the 2020 or 2021 edition with a discount? It's frustrating now because it forces me to pay more when it was working perfectly before having Big Sur?

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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Yes. As an owner of a prior version, you can buy Elements 2021 for a discounted price. 

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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Brilliant, how do I do this? 

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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I don't want to sound like a used car salesman, but Adobe is having a 30% off sale today.  I don't know how long the sale will last.  But if it is no longer in effect when you click on my link, there should be an option for the  regular upgrade discount when you click on the Buy button.  Other online retailers may have similar discounts at this time of year.

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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How will the upgrade work as I cannot install 2019 on my machine? Does it simply mean if I already have a version of elements (2019 in this case) under my account it will still add the full 2021 edition to my account then I can hopefully install it?

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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Yes. You don't need to install the old version for the new version to work.  I believe you only have to enter your old serial number (and the new one) to confirm your eligibility for the upgrade discount.  The discounted copy that is available today does not require this.

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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Thanks for all your help Greg

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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You're welcome.  That's what we're here for.  I see that the 30% discount is still available.  Hope you were able to nab it.

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