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Elements 2020 does not find my scanner

Harold37957808a514
New Here ,
Jun 10, 2024 Jun 10, 2024

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I have a HP Officejet 8034e which I use for printing and scanning using Elements 2020. Everything was working fine until last night when I tried to import a document.  Elements 2020 found my printer but not my scanner.  I"m using windows 11.  

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Import and export , Problem or error

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Greg_S. Community Expert
Community Expert ,
Jun 11, 2024 Jun 11, 2024

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Are you scanning from the Organizer or the Editor?  Check both. 

Has the scanner previously worked with Elements?

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