Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Elements 2020 Organiser crashes on start-up

Explorer ,
Feb 13, 2021 Feb 13, 2021

Hi,

I’m still struggling with this problem and would really appreciate some help with this.
I recently purchased, downloaded and installed Adobe Photoshop Elements 2020 and Premiere Elements 2020 onto my iMac desktop. I’m running on OSX 10.13.6 Sierra - which is compatible with these versions of software.
Elements and Premier open without issue but Elements Organiser does not. It crashes on start-up each time. Consequently, this renders Photoshop Elements to be useless unless resolved.
So far I have tried:
1 - Uninstall, restart and reinstall software.
2 - Checked for updates to my graphics card.
3 - Run a Disc Utilities diagnostics 
4 - Turn off and on my Mac.
5 - Started Organiser whilst holding down the Shift key without success.
6 - Tried to update preferences but the instructions provided by Adobe do not match the options given on my computer.
7 - Checked the Apple forums which appear to indicate that this could be an Adobe software problem.
8 - Renamed the OLS folder to OLS_old.
9 - Renamed Online Services to Online Services_old
10 - Renamed the folder psa.prf to psa_old.prf
 
I attach screenshots of the crash message, what I see in Application preferences on my Mac and how Organiser displays on my Launchpad (just incase it's an installation issue).
As you can tell, I'm getting desperate. Please help!
Thanks
 
Thanks.
564
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2021 Feb 13, 2021
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2021 Feb 13, 2021

Thanks for the reply kglad.

I followed the instructions on the link but Organiser still crashes on start-up. Really strange this, because Elements and Premiere 2020 both launch OK - the problem just appears to be with Organiser.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2021 Feb 13, 2021

<moved from download&install>

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2021 Feb 13, 2021

Sorry, I don't understand that last message.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2021 Feb 13, 2021

i think your issue is better addressed here.  you can also try the other solutions here, Elements Organizer crashes at launch (adobe.com)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guru ,
Feb 13, 2021 Feb 13, 2021

Silly question time:

Does it work whe nyou start it from here?

2021-02-13_105646.jpg

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 14, 2021 Feb 14, 2021

It's not a silly question but no, it doesn't start from here.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 13, 2022 Mar 13, 2022
LATEST

Did you get a solution on this issue, I have the same problem.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines