Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Elements 2021 not working after install

New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

Just installed new Adobe Elements 2021 (Windows download) on a new HP OMEN 25L running Windows 10. Started the program after install, selected Organizer from the home screen, Organizer loaded but will not work. The File command box on the command bar highlights when scrolling over it, but clicking on it does not bring up the command list, it only reduces or enlarges the window. Can only close the program using the Task Manager. Unsure whether I should delete & reinstall. What next?

TOPICS
Download and install, Organizer, Performance, Problem or error

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

LATEST

Hi Jim,

 

Do you have your Windows Taskbar set to auto-hide?

 

If so, try turning it off by going to Settings > Personalization > Taskbar and it's the "Automatically hide the taskbar in desktop mode" option.

 

It might seem a strange solution but one that's documented here:

 

Mouse cursor not visible or menus not opening in Adobe Elements Organizer

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines