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Elements 2021 Organizer - Thumbnails missing

New Here ,
Dec 08, 2020 Dec 08, 2020

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When I'm import pictures (.JPG) made with a Samsung S20 Ultra, the pictures with the higher resolution (12000x9000 - size about 28Mb) don't have thumbnails. The other imported pictures are working well (thumbnails are present).

What can I do ? thanks for help

 

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How to, Import and export, Organizer, Problem or error, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Dec 08, 2020 Dec 08, 2020
See; https://helpx.adobe.com/photoshop-elements/kb/maximum-image-size-limits-photoshop.html Edit: If the size is the reason, a solution would be to create a version set for a small resized version as the 'top of version' set. It will act as a 'proxy' and speed up browsing.

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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See;

https://helpx.adobe.com/photoshop-elements/kb/maximum-image-size-limits-photoshop.html

 

Edit:

If the size is the reason, a solution would be to create a version set for a small resized version as the 'top of version' set. It will act as a 'proxy' and speed up browsing.

 

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Fine it works well.

Thanks a lot for your help

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I have the same camera, same version Adobe Photoshop Elements 2021, but the solution doesn’t work.

In the registry I don’t see any key for Elements Organizer under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\. So I create a new subkey Elements Organizer. Elements 2021 is version 19 and so I created a subkey 19.0, then a subkey Organizer, then a Qword MaxImageSize and the value 144000000. Finished and restarted the computer, delete some picture in organizer and reimport the pictures, but no solution. I tried the subkey 2021 and 2021.0, but no solution.

I’m sure, that I make a mistake. So I beg you for an advice.

Thank you. Regards from Germany.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Yes, that article needs updating for Adobe Photoshop Elements 2021.

 

1. In the registry, you need to navigate to:

 

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Elements Organizer\19.0\Organizer

 

2. Create a new DWORD (32-bit) Value and name it MaxImageSize

 

3. Modify it by changing the Base to Decimal and enter the number 113246208 (that's 108 x 1024 x 1024).

 

4. Exit the Registry Editor.

 

5. Start up Elements Organizer (no need to restart your PC) and Import.

 

Depending on the amount of RAM you have installed it might take a moment or two for the thumbnail to appear (I've got 16GB RAM and it took over 30 seconds). You'll see an hourglass icon on the gray thumbnail while it's processing the image (not the broken file icon as before).

 

Here's the sample image I used from Flickr:

 

Shot on Samsung Galaxy S20 Ultra - 108MP mode

(Click Download > Original)

 

And here it is sitting nicely in the Organizer 🙂

 

Screenshot 2021-03-11 121015.jpg

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Hello Phil,
Thanks for the quick response.

I couldn't navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Elements Organizer\19.0\Organizer because ...\Elements Organizer\19.0\Organizer didn't exist. So I created the new subkeys. Unfortunately no success. It look like this.

Pedder52_0-1615467956935.png

 

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Enthusiast ,
Mar 11, 2021 Mar 11, 2021

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@Pedder52, You were NOT following Phil's instructions. Here it is. It's not located under the WOW6432Node that you're showing.

2021-03-11 08_40_37-Registry Editor.png

 

Walter in Davie, FL

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Thank you, Walter.
But I don't have any key for Adobe in the Software chapter. Shall I create one?

Pedder52_0-1615470950285.png

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Thank you, Phil.
Thank you, Walter.

I created a new key \Adobe\Elements Organizer\19.0\Organizer in the software chapter and now it works.

Great.

Regards from Peter

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hi Peter,

 

I think that you must have installed Photoshop Elements only for the current user and not for all users on your computer. In which case, you should have been looking in:

 

Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Elements Organizer\19.0\Organizer

 

Another way to get to the correct location would be to use the Find option in the Registry Editor and search for MaxMemoryLoad. (Hopefully there's only one found!) That's in the same folder as MaxImageSize needs to be created.

 

But as you've found out, Photoshop Elements will look in both places: HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE, so no need to go messing about in the registry again if everything is working now 🙂

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