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Elements 2022 crashes my entire computer when editing in Windows 11

New Here ,
Sep 29, 2022 Sep 29, 2022

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Since purchasing  Elements 2022 (Dec 2021) and installing it (on a new Windows 11 laptop) nearly every time I edit an image, and attempt to use the exposure slider, it crashes my entire computer.  I have uninstalled and reinstalled multiple times, updated my OS, updated all drivers, etc.  Nothing seems to work.  I have written about it here before.  I am pretty disgusted with the product.  I have been using Elements for 10+ years and never had this problem with earlier versions.  It's getting time to jump ship and change to a competitor's product.  Adobe doesn't seem interested in fixing this.  I am not the first to right about the problem.

 

 

{Title edited by Moderator}

TOPICS
Crash or freeze , Performance , Problem or error , Windows

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi there,

 

Thanks for highlighting this.

Just for confirmation, Photoshop Elements 2022 crashes every time you use the exposure slider, correct? Do you get any error messages? From where have you installed the application? Is it from Adobe Creative Cloud? 
I saw you posted on this issue a couple of times earlier. Did you submit any crash reports to us? If yes, then let us know the e-mail ID; if not done yet, please submit one so that the product team can have a look.

 

Thanks,

Ranjisha

 

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi @Joe2256943302le,

 

Can you please let us know if this issue is resolved? If not, we'd like to work with you to set things right.

 

Regards,

Medha

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New Here ,
Nov 05, 2022 Nov 05, 2022

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LATEST
No, it still happens almost every time I try to use the "exposure" slider
in editing. I say almost because sometimes, when I open the Elements 2022
program, the first image I attempt to use the "exposure" slider on works
fine. Editing with the "exposure" slider later on in a session never
works. Maybe a cache issue? I don't know. I am good about cleaning out
cookies and anything else in my windows cache. Again, a Windows 11 system
with all current updates, Elements 2022.

Joe

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