Are you receiving any error messages? Please post a screenshot. Otherwise, I suggest you contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.
2 error codes come up independently of each other I tried on multiple laptops (4) all up to date W10 errors code 4 and code 81 there are no answers from Adobe support they must know I can't be alone if on 4 good laptops won't install.