Elements 2023 cannot retrieve RAW (CR3) files from my Canon R6

[default98bsclvrl5aw]

So, just had Elements 2023 installed on my Windows 10 PC. Just like Elements 2021, it tells me that

the RAW CR3 files are not in a format recognized by Elements.  Jpeg files can be retrieved without any problem.  Adobe support centre has looked at this a couple of times, and have yet to find a solution. Any ideas out there?

[Jeff Arola]

By default photoshop elements 2023 doesn't ship with the camera raw plugin, so in the photoshop elements 2023 editor you need to go to Help>Install Camera Raw.

[default98bsclvrl5aw]

Tried that already. Didn't work. Just downloaded and installed Adobe Camera
Raw 12.4. And finished installing through help. Still not working.

[default98bsclvrl5aw]

Checked what the ACR plugin version is under help. I'm actually at 14.4.

[Matt21763688qxxf]

Did you ever get a solution? I am having the same issue with my R6 Mk2 as well 😞 

Elements 2023 as well. 

[Jeff Arola]

Do you have an EOS R6 or  EOS R6 Mark II?

[default98bsclvrl5aw]

EOS Mark 2

[Jeff Arola · Accepted solution]

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

[default98bsclvrl5aw]

You are a STAR! Thank you. Too bad Adobe Support doesn't seem to know
this yet.
I have tried the process described but I am foiled at the last step.
Computer tells me
the program can't be deleted/replaced because it is in use. Which is untrue
as far as I
can see. But I'll figure it out.

Thanks again!

Jerry Bruch

[Personal information removed by moderator.]

[Jeff Arola]

Restarting your computer should stop any on going programs.