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Elements 2023 cannot retrieve RAW (CR3) files from my Canon R6

Jerry _B
New Here ,
Jan 20, 2023 Jan 20, 2023

So, just had Elements 2023 installed on my Windows 10 PC. Just like Elements 2021, it tells me that

the RAW CR3 files are not in a format recognized by Elements.  Jpeg files can be retrieved without any problem.  Adobe support centre has looked at this a couple of times, and have yet to find a solution. Any ideas out there?

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Problem or error , Windows
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correct answers 1 Correct answer

Jeff Arola Community Expert
Community Expert , Jan 20, 2023 Jan 20, 2023

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

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Jerry _B
New Here ,
Jun 15, 2025 Jun 15, 2025
In Response To Jeff Arola
There is no Edit Preferences button here.

Jerry Bruch
jerrybruch1958@gmail.com
Cell: 587-429-4473
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Glenn 8675309
People's Champ ,
Jun 15, 2025 Jun 15, 2025
In Response To Jerry _B

He's tallking about inside photoshop elements.   This screenshot is from pse 2025, yours is in the smape location. 


ALSO:   Your private contact info in the post you made a couple of hours ago is about to get deleted by a moderator.   New users cannot edit their posts.



2025-06-15_160716.png

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Jeff Arola Community Expert
Community Expert ,
Jan 21, 2023 Jan 21, 2023

Restarting your computer should stop any on going programs.

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