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Elements 2023, windows 11. get photos from card reader. no valid files found

New Here ,
May 27, 2023 May 27, 2023

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I have downloaded elements 2023 on windows 11. When I try to get photos off of my memory card. I have a message pop up that says "no valid files found"

 

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correct answers 1 Correct answer

Community Expert , May 27, 2023 May 27, 2023

Are you trying to download raw files from the card?  If so, have you installed Camera Raw from the Help menu?

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Community Expert ,
May 27, 2023 May 27, 2023

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Are you trying to download raw files from the card?  If so, have you installed Camera Raw from the Help menu?

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New Here ,
May 28, 2023 May 28, 2023

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No, I have not installed camera raw. I will have to find out what camera raw is. Thanks

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New Here ,
May 28, 2023 May 28, 2023

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Thanks Greg. That worked

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