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Elements 2024 Photo editor won't start

Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Hi. When trying to start the photo editor either form startup-window or from within the Organizer, Adobe prompts me for downloading a free trial. I am able to by license open both the Organizer and Premiere Elements Editor, but not the Photoshop Elements Editor. Shouldn't that be included in the package license-wice?

Regards, Magne

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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Photoshop Elements is a separate program from Premiere Elements.

Each have their own installation files and serial numbers.

Did you purchase both programs?

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Probably not. Maybe I have ordered Premiere Elements by mistake, instead of Photoshop Elements.

Magne

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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If you have made a mistake in your purchase, you can contact Adobe Support and they should be able to rectify it for you.. You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.

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