Elements 5.0

[davidd71689050]

I have photoshop Elements 5.0 on my old computer.  I wish to transfer the software to my laptop. Have successfully copied the software but it will not open.  I think it is asking for an account name or number.  I have a 20 number account but not a 24 number account  (I think this was created in 2006?

David

[MichelBParis]

davidd71689050 wrote:

I have photoshop Elements 5.0 on my old computer. I wish to transfer the software to my laptop. Have successfully copied the software but it will not open. I think it is asking for an account name or number. I have a 20 number account but not a 24 number account (I think this was created in 2006?

David

David,

As far as I know, you must have both your original drive (or a copy) and your original 24 digits product key. The 20 digits shown in the help file are not enough. I don't think you can recover it by going to your Adobe account. On the other hand, version 5 is a very old one and even if it's possible to install it on recent computers and OS versions, most people have difficulties with the program.

[99jon]

If you originally registered your product the serial number will be stored in your Adobe Account.

Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

Then view your products. Every registered application should be shown with serial numbers.

To see a list of your registered products and their serial numbers, go to My Account

[MichelBParis]

99jon wrote:

If you originally registered your product the serial number will be stored in your Adobe Account.

Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

Then view your products. Every registered application should be shown with serial numbers.

To see a list of your registered products and their serial numbers, go to My Account

Sorry 99jon,

I have never been able to retrieve the product key  of my old registered applications: Elements 2,4,5 and 6 on my Adobe account.

Only the ulterior versions, 10, 11, 12, 13, 14 and 15 are available in my account. I have still the original CD and product key. I have reinstalled PSE6 which is still available now on Windows 10. I even re-installed version 5 for testing catalog conversion, but I have not kept it.

[99jon]

Hi Michel, when I log in and go to Plans & Products and then click to view my products I can see a complete list including PSE5. The only one missing is PSE6 which perhaps I forgot to register as I think it came pre-installed with a new computer. Click image below.

[MichelBParis]

By comparison, here is mine:

('Enregistrer un ancien produit' ne fonctionne pas non plus...)

Mystère !!!

[99jon]

That is interesting Michel. I’m wondering if the difference is download vs boxed product. I know that Adobe only keeps the download links available for re-download for a limited period but I would have thought registration details should always be available.

Have you tried registering one of your older products by clicking:

Enregistrer un ancient produit

[MichelBParis]

Yes, did try to re-register the product (as mentioned in the bottom of my last post).

Here is the error message I get:

(This serial number has already been registered. Each product can only be registered once.)

That means I can't view my old products if I have lost the key.

All missing versions were boxed versions.

[99jon]

Have you changed your email or had more than one Adobe ID? Otherwise it must be a system bug if the serial number is recognised but the product not displayed

[michelb65824920]

99jon a écrit:

Have you changed your email or had more than one Adobe ID? Otherwise it must be a system bug if the serial number is recognised but the product not displayed

Yes!!!!

That was it. I did not remember I had a different Adobe ID by that time.

Mystery solved, many thanks!

I hope this will help other users with similar problems.

[MichelBParis]

99jon wrote:

Have you changed your email or had more than one Adobe ID? Otherwise it must be a system bug if the serial number is recognised but the product not displayed

Yes!!!

I forgot I was registered under another Adobe ID for those old versions. I did recover the keys for PSE4,5 and 6.

By the way, how do I completely delete that old ID?

Thanks again!