Elements 7

Report · Jun 01, 2017

I purchased and installed Elements 7 several years ago. It has been working very well until a few days ago. It locks up when I try to open any of the options at the start up screen. I tried all the trouble shooting answers I could find with no success. I uninstalled the program and reinstalled it using the original disk. I no longer have the product key. ( didn't know I needed it after original installation). I got a "generic" key from a forum and it let me install the program. The program still will not open. Same issue as before. Any suggestions? Is the program no longer supported?

I did ask the same question in live chat and was sent to this discussion. Chat is passed below.

Thank you,

Jim S

[email removed]

Your case number: 0222177413 JIm Scherrer

Close Chat

Are you sure you want to end
your chat session?

Cancel

End Chat

Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.
This chat will become active once a representative responds.

Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

Thanks for your patience. Representatives are currently helping other customers. Your position in line is 1 and your wait time is approximately 4 minutes.

You are now chatting with Purva.
Please don’t close the chat window or browser tab since it will end our chat session.

‎9‎:‎45‎:‎26‎ ‎AM

Purva:

Hello! Welcome to Adobe Customer Service.

‎9‎:‎45‎:‎32‎ ‎AM

Purva:

Hi Jim.

‎9‎:‎45‎:‎41‎ ‎AM

Purva:

I understand you are unable to activate the software. Is that right?

‎9‎:‎45‎:‎47‎ ‎AM

JIm Scherrer:

Hello Purva

‎9‎:‎46‎:‎18‎ ‎AM

JIm Scherrer:

That is correct, or there is something wrong with the program

‎9‎:‎47‎:‎25‎ ‎AM

Purva:

May I have the serial number of the product you are referring to?

‎9‎:‎48‎:‎41‎ ‎AM

JIm Scherrer:

I do not have the serial number from the original CD case. I used a generic number[serial number removed]

‎9‎:‎49‎:‎14‎ ‎AM

JIm Scherrer:

This is for Photoshop Elements 7

‎9‎:‎49‎:‎23‎ ‎AM

Purva:

Thank you for the details.

‎9‎:‎49‎:‎39‎ ‎AM

Purva:

May I know the exact error message you are receiving while activating the software ?

‎9‎:‎51‎:‎07‎ ‎AM

JIm Scherrer:

There is no error message. I just will not open past the original sign on screen

‎9‎:‎51‎:‎40‎ ‎AM

Purva:

Okay.

‎9‎:‎51‎:‎40‎ ‎AM

Purva:

Please allow me 1-2 minutes to review your account details.

‎9‎:‎51‎:‎53‎ ‎AM

JIm Scherrer:

OK

Your chat transcript will be sent to jjcssch@aol.com at the end of your chat.

‎9‎:‎54‎:‎46‎ ‎AM

Purva:

We appreciate your patience and apologize for the wait.

‎9‎:‎55‎:‎07‎ ‎AM

Purva:

I am sorry but, the support for this product is available only through our Adobe Forums.

‎9‎:‎55‎:‎18‎ ‎AM

Purva:

Please sign in to our Adobe Forums and post the issue and our Product Experts will reply with the resolution.

‎9‎:‎55‎:‎25‎ ‎AM

Purva:

The link to Adobe Forums: http://forums.adobe.com/index.jspa

‎9‎:‎56‎:‎00‎ ‎AM

JIm Scherrer:

Do you know what that resolution is?

‎9‎:‎56‎:‎52‎ ‎AM

Purva:

I am sorry but, relevant team will contact you via email within resolution once you post the issue.

‎9‎:‎56‎:‎54‎ ‎AM

Purva:

Is there anything else I can help you with?

‎9‎:‎57‎:‎18‎ ‎AM

JIm Scherrer:

I guess not.

‎9‎:‎57‎:‎40‎ ‎AM

Purva:

Alright.

‎9‎:‎57‎:‎41‎ ‎AM

Purva:

Thank you for contacting Adobe, goodbye!

Thank you for contacting Adobe Customer Care.
Your chat session has ended.

Thanks for contacting Adobe.
Visit our forums. Post questions and get answers from experts 24/7.

Report · Jun 01, 2017

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

What is the exact error message that you see?

Is this where you got your "generic" number?

CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

You MUST use the special version and serial number on the page, not your original disc or serial number